The Perilous Relationship Between Compliance and Purpose
The center of attention of the 21st Century Cures Act Electronic Visit Verification requirement lies the concern of many citizens about the intention of the mandate. EVV stakeholder meetings across the United States continue to address and educate concerned citizens, home care workers, and patients about the intrinsic purpose of home care technology.
The importance of a healthy dialogue should not be underestimated; however, the mention of a mandate and deadline can cause undue stress and discord. It is at this critical juncture where invested parties should view intention and purpose carefully when considering home care technology software and services.
Some individuals perceive home care technology as intrusive, burdensome, unreliable, and unnecessary. Their ideas are not unprecedented, and they are worthwhile criticisms of evolving technology.
There are also beliefs that companies will see the mandate as an opportunity to make money, provide minimal services, and not be held accountable for imperfect products. Once again, these ideas are not unwarranted and may, unfortunately, prove true.
Misguided, ill-intended purpose has plagued the healthcare world for years, especially Medicaid/Medicare, home health care, and improper payments ($2.6 Billion in 2017). The U.S. Department of Health and Human Services Office of Inspector General keeps records of Criminal and Civil Enforcement, and the trail of abuse is endless.
The intention of effective home care technology should be to make a fundamental difference in home health care. The purpose of a home care software company should not be quantity over quality, nor profit over value.
Chris Wondra’s article, “Motivation, Purpose and Samuel Pierpont Langley,” explores the idea of intention and the relationship between Langley and the Wright brothers.
Given all the money he needed, with the Smithsonian and Harvard backing his efforts, Langley was unable to do what the Wright brothers did with the limited money they made from their bicycle shop – achieve powered, human-controlled flight. They achieved their goal with relentless trial and error, and they had help from people who did not want money, fame, or rewards.
The Wrights and their helpers were motivated based on the belief that by working together they could change the world. Langley could have capitalized on the Wright’s achievements, but he immediately abandoned his efforts because his purpose was denied.
The intention and vast, beneficial capabilities of home care technology is overshadowed by the 21st Century Cures Act Mandate, specifically the EVV component. Quality of lives will improve, and more lives will be saved not because of compliance, but because a company cares about providing the best services for providers. To be myopic concerning home care technology and the Cures Act mandate can be detrimental.
Compliance should not steer purpose when it comes to possessing the best technology to serve a vulnerable population. It is important to look at the entire software platform not through the lens of EVV, but through the window of long-term, effective care.
While the EVV mandate is not going to disappear, the opportunity for technology to be more robust to meet the mandate will create immeasurable advantages across the continuum of care, including closing care gaps, monitoring changes in care, reducing hospital readmissions and FWA, and ensuring quality care for all.
About Sinq Technologies
Sinq’s full-service, collaborative software platform was built with the purpose in mind. Sinq’s Care Plan Transparency, Care Gap Management, EVV, and Change in Care Monitoring makes Sinq’s software stand out within the industry. We can help you become compliant, but our expansive software offers long-term solutions for the betterment of your agency and clients. Call today for more information, a free demo, or a consultation at (847) 325-5007, or visit us at www.sinq.io
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